Office communicator status not updating

Author: Collin Hoag Publication date: May 2010 Product version: Microsoft Office Communicator 2007 R2 Have you ever been in a meeting and then started receiving instant messages or phone calls because your presence shows you as available?

When Communicator uses Microsoft Office Outlook as its personal information manager, it can change a user’s presence automatically based on Microsoft Exchange Server free/busy information.

Microsoft Office Communications Server 2007 and Microsoft Office Communications Server 2007 R2 will reach end of support on January 9, 2018. For more information, see Resources to help you upgrade your Office 2007 servers and clients.

To switch back to having presence controlled by Outlook, the user will have to reset their status in Communicator as shown in Figure 3.

However, sometimes Communicator is not updated or showing the correct presence because of what is in the user’s free/busy information.

This article discusses basic and advanced troubleshooting steps to resolve these types of conflicts.

But if it’s not working, it could mean that there’s a conflict with the Exchange free/busy information.

This article gives you some troubleshooting tips for resolving issues between Communicator and Exchange free/busy information.This means that if you manually change your status Communicator thinks you are in charge and will no longer automatically change your presence status. Resetting Communicator status If you have done all these things and the user’s presence still isn’t correct, it’s time to check your free/busy information between Outlook and the Exchange server.

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